Return and Refund Policy

Effective Date: July 30, 2026

Thank you for purchasing from 803 Kustomz LLC Container Worx LLC. This Return and Refund Policy explains the conditions under which shipping containers, portable offices, modular units and related products may be returned, replaced or refunded.

Because our products are large industrial units that require specialized freight transportation, customers should carefully review all product specifications, photographs, condition descriptions, measurements, delivery requirements and policies before completing a purchase.

1. Return Period for Standard Containers

Eligible standard, modified and unmodified containers may be returned within 45 calendar days after the confirmed delivery date.

A return request must be submitted by email to sales@803kustomzllccontainerworxllc.com before the return period expires.

Returns requested after the 45-days return period will not be accepted unless the product has a verified defect covered by an applicable written warranty or consumer-protection law.

2. Return Eligibility

To qualify for a return, a standard container must:

• Be an unmodified, modified, standard-stock container;
• Be in substantially the same condition in which it was delivered;
• Have no new damage, alterations, paint, drilling, welding or structural changes;
• Not have been installed, permanently placed or connected to utilities;
• Not have been used to store hazardous, contaminated or prohibited materials;
• Include the original invoice, order number or other proof of purchase; and
• Receive written return authorization from our customer-service team.

We may request photographs or videos showing the exterior, interior, doors, flooring and identification markings before authorizing a return.

Authorization of a return request does not automatically guarantee a refund. Final eligibility is determined after the returned unit has been received and inspected.

3. Buyer’s Remorse and Change-of-Mind Returns

We accept eligible returns of standard, modified and unmodified containers when a customer changes their mind, orders the wrong size or no longer needs the product, provided the return request is submitted within 45 calendar days of delivery.

Restocking Fee: A 20% restocking fee is applied for all unit(s)/orders to be returned and refunded!

For an approved buyer’s-remorse return:

• The customer is responsible for arranging and paying all return transportation costs;
• The customer is responsible for safely loading and transporting the container;
• A 20% restocking fee will be deducted from the refund;
• Original expedited, specialized or additional delivery charges are nonrefundable; and
• The container must pass our return inspection.

Return freight for shipping containers can be substantial. Customers should obtain transportation estimates before requesting a change-of-mind return.

4. Custom and Modified Products

The following products are final sale and cannot be returned due to buyer’s remorse:

• Custom-built container homes;
• Containers with custom doors, windows, insulation or electrical work;
• Modified portable offices and modular structures;
• Containers painted or fabricated according to customer specifications;
• Products manufactured or sourced specifically for a customer;
• Clearance or “as-is” units expressly identified as final sale; and
• Any container altered after delivery.

Custom or modified products remain eligible for review if they arrive materially different from the approved specifications or contain a verified defect in workmanship.

Where possible, we will repair or correct a verified custom-fabrication issue. If repair is not commercially reasonable, we may provide a replacement or refund, depending on the circumstances.

5. Normal Characteristics of Used Containers

Used shipping containers may display cosmetic and operational signs of previous service, including:

• Surface rust;
• Faded or mismatched paint;
• Dents, scratches and patches;
• Prior shipping markings;
• Floor stains or repairs;
• Stiff doors or worn door seals; and
• Other ordinary signs of cargo use.

These characteristics are not considered defects when they are consistent with the container’s advertised condition or grade.

A Wind and Watertight or Cargo-Worthy container is not represented as cosmetically new. Returns based solely on normal cosmetic wear will be handled as buyer’s-remorse returns and may be subject to return freight and the 20% restocking fee.

6. Damaged, Defective or Incorrect Products

Customers or their authorized representatives must inspect the container at delivery before the driver leaves.

If a container is visibly damaged during transportation, materially defective or different from what was ordered, the customer should:

1. Note the issue clearly on the Bill of Lading or delivery receipt;
2. Take clear photographs or videos of the container and damage;
3. Keep copies of all delivery documentation; and
4. Contact us within 24 hours after delivery.

Failure to note visible transportation damage on the delivery documents may affect our ability to file a claim with the carrier.

For a concealed material defect that could not reasonably have been identified during delivery, contact us as soon as it is discovered and no later than 7 calendar days after delivery.

After verifying the claim, we may provide one of the following remedies:

• Repair of the verified defect;
• Replacement with a comparable unit;
• A mutually agreed partial refund; or
• A full refund if repair or replacement is not reasonably available.

For a verified damaged, defective or incorrect product, 803 Kustomz LLC Container Worx LLC will be responsible for reasonable approved return or replacement transportation costs. No restocking fee will apply.

Customers must not arrange return transportation or repairs without written authorization. Unauthorized costs may not be reimbursed.

7. Refused Deliveries

A customer should not refuse delivery solely because of normal cosmetic characteristics associated with the purchased grade.

If a customer refuses a container that:

• Matches the order;
• Meets the advertised condition;
• Has no material transportation damage; and
• Was delivered according to the confirmed arrangement,

the refusal will be treated as a buyer’s-remorse return. The customer may be responsible for return transportation, storage, redelivery charges and the 20% restocking fee.

A customer may refuse a materially damaged or incorrect unit after documenting the issue on the delivery receipt and contacting us immediately.

8. How to Request a Return

To request a return, email sales@803kustomzllccontainerworxllc.com with:

• Your full name;
• Order or invoice number;
• Delivery address;
• Product description;
• Reason for requesting the return;
• Photographs or videos of the container; and
• A copy of the signed delivery receipt, when applicable.

Our team will review the request and respond with approval, denial or a request for additional information.

If approved, we will provide written return instructions and the authorized return location. Returns will not be accepted without prior authorization.

Do not ship, transport or deliver a return to our business address without a confirmed appointment and written return authorization.

9. Return Transportation

Shipping containers cannot be returned through conventional parcel services. Returns must be transported using an appropriately licensed and insured freight carrier.

For buyer’s-remorse returns, the customer is responsible for:

• Selecting and paying the return carrier;
• Ensuring the carrier has suitable equipment;
• Properly loading and securing the container;
• Obtaining required permits; and
• Ensuring the unit arrives without additional damage.

The customer remains responsible for the container until it is received and inspected at the authorized return location.

For a verified incorrect, damaged or defective product, we will coordinate or approve the appropriate return or replacement transportation.

10. Inspection of Returned Products

Returned containers are inspected after arrival to confirm their identity, condition and eligibility.

If the unit has been altered, used improperly or damaged after delivery, we may:

• Reduce the refund to account for the loss in value;
• Deduct reasonable repair or cleaning expenses; or
• Reject the return if the unit no longer satisfies the eligibility requirements.

We will notify the customer by email after completing the inspection.

11. Refund Amount

For an eligible buyer’s-remorse return, the refund will generally equal:

Original product price, minus the 20% restocking fee, return transportation expenses owed to us and any authorized deductions for customer-caused damage.

For a verified incorrect, damaged or materially defective product, the customer may receive a full refund of the product price and applicable standard delivery charges if repair or replacement is not provided.

Applicable taxes will be refunded according to the amount of the approved product refund and governing tax requirements.

12. Refund Processing Time

Approved refunds will be initiated to the original payment method within 10 business days after:

• An eligible returned container has been received and inspected; or
• A cancellation or refund has been approved when no physical return is required.

After we initiate the refund, the customer’s bank or payment provider may require an additional 3–10 business days to post the funds.

Refunds will not be issued to a different person, bank account, card or payment method unless required by law.

13. Order Cancellations

Standard, Modified & Unmodified Containers

A standard-container order may be cancelled for a full refund before it has been dispatched.

Once a container has been dispatched or assigned to a carrier, cancellation will be treated as a return. Return freight, carrier expenses and the 20% restocking fee may apply.

Custom or Modified Orders

A custom or modified order may be cancelled within 3 business days after payment only if fabrication, modification or material procurement has not begun.

Once fabrication, modification or procurement has started, the custom order cannot be cancelled or refunded because labor and materials have already been committed specifically to that order.

Cancellation by Our Company

If we cannot provide the ordered product and no acceptable replacement is agreed upon, we will cancel the order and issue a full refund to the original payment method.

14. Exchanges and Replacements

Direct exchanges are not guaranteed because container availability, color, condition and depot inventory may vary.

If an exchange is approved, the replacement will be subject to current availability and pricing. Any difference in price, transportation or applicable taxes must be resolved before dispatch.

For a verified damaged, defective or incorrect product, we will make reasonable efforts to provide a comparable replacement without charging a restocking fee.

15. Policy Abuse and Fraudulent Claims

We reserve the right to refuse a return or refund request involving:

• Fraudulent payment activity;
• Falsified photographs or documents;
• Product damage caused after delivery;
• Unauthorized modifications or repairs;
• Misuse of the container; or
• A return request that does not satisfy this policy.

This provision does not limit any rights available to customers under applicable law.

16. Contact Information

For return, cancellation or refund assistance, contact:

Business Name: 803 Kustomz LLC Container Worx LLC

Address: 5875 Edmund Hwy, Lexington, SC 29073, United States

Email: sales@803kustomzllccontainerworxllc.com

Telephone: +1 (803) 705-9125

Contact Page: https://803kustomzllccontainerworxllc.com/contact-us/

Business Hours: (GMT−05:00) Eastern Standard Time
Monday–Friday: 9:00 a.m.–6:00 p.m.
Saturday–Sunday: Closed